FAQS

+39 389 2111013
Via Ortigara, 3 00195 Roma (RM)
romebylocals@gmail.com
Frequently Asked Questions

FAQ

Frequently Asked Questions

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1- How can I book a private tour with you?

All our Vatican, Rome and Italy tours can be booked directly through our website or through this link

2- What forms of payment do you accept?

We accept all major Credit Cards (VISA and MASTERCARD and more).

3- How can I get a discount?

We can apply an extra discount (-7%) if you will pay in cash at the end of the tour. In this case you must book by email at booking@romebylocals.com or by phone (WhatsApp, Telegram or call).

4- Once I’ve booked my tour will I need to pay any additional fees on the day?

No, everything is included in the original price.

5- Are your private tours only in English?

Our private tours could be in any language: English, Spanish, French, German, Portuguese, Dutch, Japanese, Chinese, Italian and more.

6- Do we need to print the voucher?

Printing out the voucher is a good idea because you can read more clearly the directions to reach the meeting point. However, printing the voucher is not strictly necessary for the check-in as a smartphone screenshot would do.

7- Are you going to send us tickets?

The only thing you need is the voucher received in our confirmation email at the time of reservation. If you book online and you don’t receive Admission Tickets for all sites are included in the tour price. You need nothing but your voucher.

8- Do your tours avoid the lines?

Yes, all applicable tours include skip the line tickets. Entrance times are set, and tickets are ordered in advance to ensure the shortest wait possible.

9- Are admission tickets included in the tour price?

Yes, all prices are inclusive of skip-the-line admission tickets for all sites and museums covered during the selected itineraries.

10- How early should I be at the meeting point?

It’s important to arrive 10 minutes prior to the tour start. Please consider that there is no refund for no-show and missed tours.

11- How do I find the meeting point?

Meeting points for all tours are close to the tour destination. You will be given full instructions on where to meet the tour on your confirmation email, which you receive once you have completed your reservation.

12- Do you offer Hotel, Airport and Cruise pick-ups and drop-offs

Yes on request (with an extra price ) we can organize the pick-ups and drop-offs for you. You can book your tour, after the booking you can contact us by email booking@romebylocals.com and we can help you to organize the private transportation.

13- Do you have private tours only for Rome?

We specialize in private tours of Rome, Vatican City, Florence, Pisa, Naples, Pompeii, Amalfi Coast and Venice.

14- Is it possible to experience the Colosseum and Vatican City in one day?

Yes, if you want to see the Ancient Rome (Colosseum) and Vatican City (with St Peter’s Basilica and Sistine Chapel) in one day, you can do it.

You have these options: links full day Vatican + Colosseo

15- Can you arrange a tour to somewhere not mentioned on your website?

We can arrange private tours to just about anywhere! Just contact us with your request, number of travellers and dates of travel and we will arrange a quote by this form: link tailor made

16- What is your cancellation and refund policy?

To review our Cancellation and Refund Policy please click here

17- Should I tip my guide?

Tipping is entirely up to you. It’s not expected, but always appreciated.

18- Which tour is recommended for the children?

All our tours can be organized in a kids friendly version, please inform us if there is the children in your family group.

19- Vatican informations

Is there a dress code?

Yes, all visitors are required to cover their shoulders and knees. The Vatican is a religious place and, as such, vests, low cut tops, miniskirts and offensive T-shirts are not allowed. Caps and hats can be worn throughout the museums but must be removed when entering the Sistine Chapel or St. Peter’s Basilica.

 

Are there any other restrictions?

Yes, large bags and backpacks aren’t allowed inside the Vatican either. So, if you are going to bring a bag make sure to bring a small one. Other prohibited items include – large umbrellas, tripods, selfie sticks, pocket knives and glass bottles. If you don’t plan in advance you will be required to check these items in the Vatican cloakroom upon entering. While there is no cost to use this facility, it is inconvenient as the exit is located at the opposite end of the entrance.

 

What are the rules on photography?

Photos and videos are permitted within the Vatican Museums and St. Peter’s Basilica, although flash photography and selfie sticks are prohibited. All forms of photography and video are strictly forbidden inside the Sistine Chapel, no exceptions.

 

Do I need to bring my passport?

No, although the Vatican is an independent country, they do not require passports for entry.

 

Will we have headsets?

Yes, the Vatican requires all groups with over 6 participants to use headsets. These are not pre-recordings but listening devices to amplify your guide’s natural speaking voice and avoid shouting inside the museums. As they are the property of the Vatican, we have no control over their quality; therefore, we ask you to please inform your guide ASAP if you experience any problems, so they can provide you with a replacement.

 

Does my ticket include quick access to St. Peters’ Basilica?

Yes, all of our Vatican Tours include entrance to St. Peter’s Basilica, with the exception of our Friday Night Vatican Group Tour. That said, please be aware that the Basilica is separate from the Vatican Museums and, as such, occasionally closes for religious events and state visits. While the former will normally be announced ahead of time, the latter are not (for security reasons). Therefore, we can’t be held responsible for such spontaneous closures, as they are completely out of our control. In such cases no refunds or discounts will be given, but your tour in the museums will be extended to make up for lost time.

20- Colosseum informations

Do your tours actually go inside the Colosseum?

Yes, all our tours of Ancient Rome go inside the Colosseum.

 

Is there a dress code for the Colosseum?

No, there is no dress code for the Colosseum, but we do recommend comfortable attire.

 

Are there any restrictions?

Yes, the Colosseum has recently updated its rules and regulations and now only allows small bags and purses. As the Colosseum has no cloak room or bag storage facilities, those with large bags will not be permitted to enter with the rest of the group.

 

Do I need to bring my passport?

Yes. All clients will be asked to show a photo ID, you must bring a photo ID to be allowed into the monument.

It is mandatory to have a photo ID, you may be denied entry to the monument without one.

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